Review of Lilla Kina – by Fei F.
This text has been translated automatically.
We were a company of 7 people who had pre-ordered and pre-paid food delivery of 8 dishes to an address in the nearby suburb, about 5 km from the restaurant. We wanted to celebrate a friend's birthday with good Chinese food.
The food was supposed to arrive at 12:30. After a quarter of a delay without communication, we call the driver who tells us that one of the dishes took "longer than expected" but that he is on his way. When we call 15 minutes later, he complains that there's a traffic jam and he'll be here in 15 minutes. 15 minutes go by, we call him back and then he sizzles that he's ten minutes away and that we're going to stop calling and disturbing him (!!). Another ten minutes later (by now we are quite hungry and annoyed at the driver's incredibly unpleasant tone) we call again and ask straight out if he has prioritised other deliveries before us, as he admits.
So there have been no traffic jams or the fact that the dishes took longer than expected, and when we point it out, he scolds us, says that he is not responsible for anything and that we should call the restaurant if we have anything to say. The restaurant does not answer the first call, at the second ringing the phone is connected to the driver whose salutation is "stop calling me damn what do you want how have you got my private number". When we say it was diverted from the restaurant's phone number, he hangs up. When he finally arrives almost an hour and a half late, he scolds us again, delivers the food and leaves.
When we finally get hold of the restaurant owner and tell us about the unprecedented poor delivery and the driver's tone, we are told that there is nothing to do and that we should be grateful when delivery was included in the price. When we point out that if you say a delivery time, you should a) try to keep it or b) notify us of delays in a truthful way, they reluctantly offer a 10% discount against us not telling others about our experience. When we reply that about SEK 20/person does not correspond to the total lack of customer service, they end the call.
Now in corona times, this is the first time in six months that we have gathered, outdoors and with distance. We wanted to celebrate a friend's birthday and at the same time support a restaurant that we and others had positive experiences of, especially in tough times.
To then have to make several calls, get yelled at by the driver, wait for the food for over 1.5 hours and then be offered a pitiful 10% discount against the ban on opinion feels laughable. Everyone runs into problems, the difference is how to solve them. The restaurant could have planned better, the driver could have been truthful about the delay in a nice way and the restaurant could have offered another solution. A nice tone in all these conversations would have been helpful. As it stands, there are other restaurants to support in the future.