Me and my husband were going to celebrate my birthday afterwards and have a cozy evening on 27/5. We have dinner at a restaurant in the Old Town and then move on to a restaurant on Stadsholmen that has always had the sound of everything you expect in the restaurant industry plus a little more, service, humanity, history and above all kindness! Lasse in the street. We sit down at a table where it doesn't say "reserved" and think that it's ok. We sit for a while and sip on the good beer and wine that we bought from the bar. After about 10 minutes, a woman comes up to us (blonde) who says "you are not allowed to sit here, only dinner guests are allowed to sit here, leave! Of course, we are shocked by the statement. Sure, it can be reserved for other guests, but you can express this in a more human and service-like way. "Excuse me, but this table is only reserved for reserved guests, could you sit somewhere else?" Or something like that... We had to move and sit in a different place. At this point, I am somewhat annoyed and express it by saying "it is really abysmal service here, how can you say that in such an unpleasant way and that I will go ahead with this". When we have finished our glasses, my husband goes to buy in the bar and is then met by "you are not allowed to order here, you do not seem to want to be here". My husband then walks up to me and says, "we can't order, they want us to leave". Of course I'm shocked and want to confront/discuss this that I've just been told. I go to the bar and talk to two young ladies who both complain that they felt "threatened" by my statement, i.e. "I will go ahead with this, there are limits to how you can behave towards your customers". I ask one of the women (with dark hair) what she bases this decision on and what rules are the basis for that decision. She then replies irritably "it doesn't matter what you say, I won't serve you"! After this, a security guard comes up to me and we discuss the last twenty minutes of the event. She is understanding but insists that nothing can be done about the situation, if the bar staff has decided that I/we cannot be served, it is so. I then ask what I can do, to which she replies "not so much, you can write to the restaurant and explain how you feel and you can write on pages where you can rate the restaurant, but you can't do much more than that"... With those words, we left. No problem, but right should be right!
I think this is absurd, that one or more people can be refused at the bar of a restaurant by staff, because they heard something that bothered them only by personal vendetta. I would like this to be overlooked, that your staff learn what service is and how to treat customers, and that they learn to answer questions such as "on what grounds, laws and regulations do you give yourself the right to throw us out"? This is what makes a business like this grow, something I have learned after many years in the service industry. Justice must always prevail, both for staff and for those of us who choose to visit these places. The staff shall always be permeated by a sense of service and friendliness towards their customers. I am hugely disappointed in what my husband and I have been subjected to by young women employed in this bar and in my world they have nothing to do in the service profession.
Me and my husband were going to celebrate my birthday afterwards and have a cozy evening on 27/5. We have dinner at a restaurant in the Old Town and then move on to a restaurant on Stadsholmen that has always had the sound of everything you expect in the restaurant industry plus a little more, servi...
Expensive as it can be in the old town, but you really don't get anything good in return. The risotto had too much salt. My hamburger, which had already been boring, was fridge-cold. When I asked for a hot burger, I put it in the microwave as well as bread and salad. Didn't turn out well. No show or music to justify the prices.
Expensive as it can be in the old town, but you really don't get anything good in return. The risotto had too much salt. My hamburger, which had already been boring, was fridge-cold. When I asked for a hot burger, I put it in the microwave as well as bread and salad. Didn't turn out well.
The potential is there but without the right staff it will not be good.
The blonde woman who is perceived as a head waiter does not seem very interested in the company. Either it's a confusion between the "unpleasantness restaurant" or it's genuine disinterest.
Did not want to answer questions about the drink, but answered "it is in the menu", not ask if it tasted good. No, I don't get the feeling that service and hospitality are high on the list.
The food was good, the premises really lovely and as I said, huge potential. That would need to be boosted by a warm open hosting.
No I didn't leave a tip (in my world, tipping is a sign of good service) and she sneaks past me and whispers in my neck "how sad that your evening was so awful". I hadn't uttered any such words at all, I have to assume this came from the drinking situation but it didn't exactly fuel my good feeling about the restaurant as a whole.
I had hoped for a restaurant that I would recommend to my colleagues, we all loved Aifur so I researched Lasse, but no, this will not be a recommendation and thus a loss of recurring business groups.
The potential is there but without the right staff it will not be good.
The blonde woman who is perceived as a head waiter does not seem very interested in the company. Either it's a confusion between the "unpleasantness restaurant" or it's genuine disinterest.
The staff was very friendly and helpful. In addition, I hear how they are muttered from the kitchen about how stupid you are who bring the stroller in the restaurant, no clear sign showed this but still they should be whined. On the whole, sharpening.
The food ok, but what an utterly disgusting staff! Tried to throw the four of us out before we even ate the food. Instead, come and ask us to pay! Avoid this place, worst treatment I've been through!
