Reviews of DaySpa

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Did not live up to expectations. Got a gift of massage here. I got a strange feeling in the response, it felt like there were safe routines and as if it hid some behind the façade. I got a bad vibe, and not at all that relaxed homely feeling. The masseur could neither Swedish nor English, which made it difficult for us to communicate around my treatment that I was absolutely not satisfied with.

Did not live up to expectations. Got a gift of massage here. I got a strange feeling in the response, it felt like there were safe routines and as if it hid some behind the façade. I got a bad vibe, and not at all that relaxed homely feeling. The masseur could neither Swedish nor English, whi... Show full »

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I've been on a dozen or so times downright Dayspa & enjoyed every minute when massage therapists are amazing there.
I too have asked to reserve a specific masseuse then in reply to & received you can not book a special when everyone is considered equal in their designs. Nice that they do not distinguish on their staff, but as a customer, it should be a matter of course to have the option. As shown in the following writers, this is something I too noticed, but not directly complained about not having been sure if it was just me or my watch it every error, but that time is cut by about 10 min at all times is true. Perhaps they believe that time to dress off on before & before included in betald tid?
Today, however, was the last time I booked a massage at DaySpa. I'm calling to make an appointment &, everything goes smoothly until it's time to choose your side orders like I always declined all previous times without problem. This time I informed that the concept is based on the addition of side orders to his massage which makes me question whether this is a compulsion. The guy says that it sounds so negative that see it as a constraint, but as I say that I never got the info before the last 2 years so will this as a novelty for me. I decide not to book then I do not want to feel compelled to add anything I don't have to answer that & must be because I don't want to pay for something that is worth the money. I make a parable in that if I were to go to McDonald's and order a Burger, do I have to pay for a side orders that I did not want just because it is part of their concept? The guy on the phone tells me that now he sees that I have only been with them once during the last year 4 times I don't like & States & rebukes me with that I indeed "gotten away" with not having to pay for side orders. I have not even been aware that I "escaped" something when there's never been a problem when I declined the side orders upon request.
He not only challenged my honesty, without indirectly stated that I should be mean, and made me feel very uneasy & stupid explained during our conversation.
After reading the bad reviews they received so they should review their customer service. I have been through the bad treatment before, but this takes the prize & they have lost my recommendations as well as me as a customer. I regret bitterly that I recommended near & ones that gone there, I regret that I defended DaySpa when 2 of my friends were unhappy with his visit. I see now that there are multiple reasons for dissatisfaction.

I've been on a dozen or so times downright Dayspa & enjoyed every minute when massage therapists are amazing there.
I too have asked to reserve a specific masseuse then in reply to & received you can not book a special when everyone is considered equal in their designs. Nic... Show full »

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I've always been happy with my treatments here and at least one of the male masseurs is fantastic but won't go back. Reason?

You hardly come inside the door before you get the beverage menu run out in the face with nagging about buying. Overall, the measure was very last when my processor asked me about an option that I hadn't booked, and notes that the owners asked him to try to sell me this although I did not book it. In the payment, I counted a bit retrospectively and realized that the cashier/ The owner (the long-haired) paid for this anyways. It was the straw! Sick embarrassing for the poor treatment staff who end up being pinched for their disgusting fulspel. No thanks and never more Day Spa.

I've always been happy with my treatments here and at least one of the male masseurs is fantastic but won't go back. Reason?

You hardly come inside the door before you get the beverage menu run out in the face with nagging about buying. Overall, the measure was very last when my p... Show full »

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After reading an article about DaySpa (think it was in ELLE) I wanted me a gift of a relative. I chose the facial treatment "Fuktbomb" that would last for 60 min. Because their concept is that the customer pays for a certain period of time independent treatment so I was surprised that I had to wait for 10 min and thus only be treated in 50 min even though I paid for 60 min; the result was ok, but not the top. Because I had the money remaining on the gift card, I went back to get pedicures. The poor girl who performed the treatment had to sit on a small stool behind a high bar. It felt humiliating, and I could not enjoy pedikyren which also lasted 10 minutes shorter than what I had paid for. The quality of manipulation was not on.

When I had to pay was a very upset woman before me in the queue. She had also not been enjoying the all their minutes and not received requests for who would administer treatment. The two guys in the cashier responds that she certainly did not need to come back and that they have customers so that it is enough. I agreed with ang. minutes and one of the guys at the counter says he'll return by telephone. Of course, he hears NOT off. I still feel cheated.

A few months later my mom massages at DaySpa of an amazing masseur. She would immediately book the next visit with the same masseur but don't get it because all the masseurs at DaySpa apparently massages the same. The hospitality of the guy at the box office almost makes that she feels close to tears after visiting DaySpa. What seems incredibly sad because it was I who gave her the gift card before I knew how they treat their customers and do not keep their promises (that is, the number of minutes you pay for etc).

After reading an article about DaySpa (think it was in ELLE) I wanted me a gift of a relative. I chose the facial treatment "Fuktbomb" that would last for 60 min. Because their concept is that the customer pays for a certain period of time independent treatment so I was surprised that I ha... Show full »

Do yourself a favor and pick another place that treats their customers with respect. Have never in my life experienced worse customer service. Would not recommend to anyone.

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Jag har besökt DaySpa 2-3 gånger och delar intrycket med många andra här. Massagen är det inget fel på (samtidigt inget exceptionellt) men det förmyndande och nedlåtande bemötandet tillsammans med de tvivelaktiga säljmetoderna gör att man lämnar stället med en olustig klump i magen.

Jag har besökt DaySpa 2-3 gånger och delar intrycket med många andra här. Massagen är det inget fel på (samtidigt inget exceptionellt) men det förmyndande och nedlåtande bemötandet tillsammans med de tvivelaktiga säljmetoderna gör att man lä... Show full »

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Lurad?
Har under flera år varit en återkommande kund hos DaySpa, dels för egen del men även vid köp av presentkort. Uppskattar deras salong och deras koncept.

Däremot gick det lite snett här senast vilket medförde en mycket tråkig insikt i deras kundbemötande. Jag köpte nämligen två spapaket till min fru, jag var en tillsynes enkel kund som glatt köpte allt som säljaren rekommenderade.

När delar av den behandling som jag betalat för uteblev bad jag min fru påtala detta inför sin andra behandling. Efter en diskussion går de med på att ge tillbaka pengarna för en av två uteblivna behandlingar, den andra kan de nämligen inte ge tillbaka för de var en(tidigare okänd) kostnad för massagebänken. Detta är alltså en retroaktiv kostnad som inte finns med på kvittot och som det inte informerades vid köpet.
När jag sedan får höra detta skickar jag ett mail till DaySpa och påpekar att det måste skett ett missförstånd, för inte kan de ta betalt retroaktivt för en tjänst som de aldrig informerat en kostnad om? Svaret blev ett telefonsamtal där personen som ringde mig kände sig kränkt över hur jag kunde antyda sådana hemskheter om deras verksamhet, personen valde till och med att använda retorik så som "..men lilla du.." och "förstår du inte..".

Frågan hade varit väldigt enkel för vår del;
1. Ge tillbaka pengarna för den behandling de glömde att ge, men tagit betalt för.
2. Be om ursäkt(mänskliga faktorn kan alltid förekomma)
3. Bjud på juice eller vad som "plåster på såren".

Istället väljer man;
1. Efter några om och men att ge tillbaka pengarna för en av två uteblivna behandlingar.
2. Påpeka att kunden inte förstår att bänken faktisk kostar pengar och att vi ska vara glada över att vi nästan slapp betala för den.
3. Påpeka att det inte är deras fel om kunden inte förstår deras menyer.

Företaget DaySpa har nu bränt minst två, tidigare nöjda kunder.

Med vänliga hälsningar, Peter

Lurad?
Har under flera år varit en återkommande kund hos DaySpa, dels för egen del men även vid köp av presentkort. Uppskattar deras salong och deras koncept.

Däremot gick det lite snett här senast vilket medförde en mycket tråkig insikt... Show full »