Reviews of Centralbadet

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I've been to Centralbadet several times and I've been swimming, going to the gym, eating, getting a haircut and getting treatments.

The reception always greets you with a warm smile, the hairdresser is a happy energy package that I like to take a longer time with just to talk, the therapists I have had have been incredibly ambitious and very knowledgeable in what they do.

Centralbadet is one of Stockholm's listed landmarks, a building and garden with a lot of history and you can feel it. If you want a quiet moment in everyday life, I highly recommend going here!

I've been to Centralbadet several times and I've been swimming, going to the gym, eating, getting a haircut and getting treatments.

The reception always greets you with a warm smile, the hairdresser is a happy energy package that I like to take a longer time with just to talk, the... Show full »

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Fantastiskt ställe med trevlig personal och fräsch mat. Stort utbud av behandlingar och bra terapeuter. Rekommenderar starkt.

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The service in this place is absolutely terrible. Do not visit!!!!

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First would like to add that would give 0 stars if only it were possible. Have bought 12 times punch cards that I should be able to use sunday - fr . When I arrive, only those who bought "representatives" are allowed to enter and I, who had already paid for my visit, had to place myself on the queue?? Not that I would have been able to go out into town, but you had to sit in their premises, sit and wait. After 3 hours of waiting, when no entry had been made, I walked towards the front desk upset about the situation. Asked that what happens to my punch card if I can't use it if every time it is the same that I have to wait at least 3 hours and still I'm not guaranteed to get a place. Will I get my money back?." No, you can't," was the answer. "So you refuse to let me in and give seats to those who pay an extra 100 SEK for it and I have to wait at least 3 hours to get in? I have no possibility whatsoever wait every time 3 hours to get into the spa that I already paid for "yes, we will let you in but later and it's free choice to stay and wait, you won't get money back" replies the teacher at the service desk smiling on her face. That Centralbadet can waste my time 3 hours every time I visit them is incomprehensible. I can't do anything during the hours I'm waiting. This cannot be a completely objective way of dealing with the situation towards customers who have already paid for their visits. Tomorrow I'm going to file a complaint against consumer guidance and take the case further, there must be something that is reasonable but this what the center expects from customers who have already paid for their visit is completely sick!!

So bad treatment, customer service, organized. You can't put people in a queue, but make sure in the current situation that no matter what you have bought, each person can stay in the spa for only 3 hours or something similar. Organize a little better that those who are in the queue can get in during a reasonable waiting time. Centralbad's handling of the situation is really beneath all criticism. Ready to vomit on the reception! Dumbest comments I've heard in a long time, behind the service desk. I wonder who is the boss behind idiotism, fire them and get someone with sensible solutions.

First would like to add that would give 0 stars if only it were possible. Have bought 12 times punch cards that I should be able to use sunday - fr . When I arrive, only those who bought "representatives" are allowed to enter and I, who had already paid for my visit, had to place myself on... Show full »

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Been there several times and had a cozy time but the last time was horrible. The receptionist was completely inhuman. Had bought gift cards to be used in the spring but then covid19 happened and a family member became very seriously ill (respirator for 6 weeks) and we didn't think about the expiration date at all. When I got there I was met by a receptionist who just coldly said "it doesn't apply anymore", "no we can't do anything", "you have to buy something new" I asked her if we could talk to someone responsible "I'm the one responsible" I got the answer. I'm going to try to take this further and if I don't get my money back or can use what I paid for, I will never visit the place again and everyone I know will know how they treat their customers.

Been there several times and had a cozy time but the last time was horrible. The receptionist was completely inhuman. Had bought gift cards to be used in the spring but then covid19 happened and a family member became very seriously ill (respirator for 6 weeks) and we didn't think about the exp... Show full »

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Skönt ställe där man kan koppla av på riktigt. Brukar klippa mig här också.

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Never buy a gift card at Centralbadet, if you miss the expiration date, you will only get a snooty message that you should have read the small print on the back and come earlier. Never again, Sweden's worst customer service. Now I have the pleasure of telling my mother's other children and grandchildren that there was no gift, Centralbadet does not care that the recipient of the gift card is over 75 years old and could not come because of the Covid restrictions, it is apparently our problem.

Never buy a gift card at Centralbadet, if you miss the expiration date, you will only get a snooty message that you should have read the small print on the back and come earlier. Never again, Sweden's worst customer service. Now I have the pleasure of telling my mother's other children and... Show full »

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Very nice Spa but there are much better options in STHLM! Felt Saley and not at all in my style. But it was really nice!

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Staff get around and flush floors when it's mostly people in saunas and shower areas. Discounts do not apply during autumn holidays, Christmas and New Year's holidays, etc. occasions. Clip cards could not be used as it passed the deadline by three days. When something breaks down, it can be a long time before the errors are fixed.

Staff get around and flush floors when it's mostly people in saunas and shower areas. Discounts do not apply during autumn holidays, Christmas and New Year's holidays, etc. occasions. Clip cards could not be used as it passed the deadline by three days. When something breaks down, it can b... Show full »

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very nice good standard range, not more.

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Really luxurious, but so expensive with treatments.

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They said that our gift certificates (ordered online from England were used (Christmas gift). When we wondered we got a business card and the threat that they would call on guard if we didn't leave the bath right away.
(We are an elderly couple who intended us a pleasant afternoon m yoga classes) When we said that we ordered yoga, we said that they would charge us for this.
Creepy

They said that our gift certificates (ordered online from England were used (Christmas gift). When we wondered we got a business card and the threat that they would call on guard if we didn't leave the bath right away.
(We are an elderly couple who intended us a pleasant afternoon m yoga c... Show full »