Reviews of Nathalie Schuterman

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I think it's great that there is such a luxury store in Stockholm with great brands and fun, unique clothing. But to be a really good shop staff have to be nice to ALL customers regardless of their age, appearance, etc.
Every time I've been here, the staff is rude and far from friendly. Almost got a sigh when I asked to look at a bag. Incredibly dull attitude.
Also, I have noticed that they are raising the prices of some items before the sale and their prices are higher compared to other stores.

I think it's great that there is such a luxury store in Stockholm with great brands and fun, unique clothing. But to be a really good shop staff have to be nice to ALL customers regardless of their age, appearance, etc.
Every time I've been here, the staff is rude and far from friendly... Show full »

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Avoid shopping on the Nathalie Schuterman ....!

A bit weird call, when we talk about Sweden's most exclusive multibrand store, mainly for women.

The shop is the premier of the country's most exclusive shopping street; Birger Jarlsgatan, and is addressed to an audience that does not necessarily represent the mean of the Swedish population. It offers the most expensive and exclusive brands, and when my wife had long wanted a bag from Saint Laurent, it was that we visited the store in september 2015.

Last week we discovered that two of the six buds in your purse is gone. These knobs are screwed to a bolt in the bottom of your purse and will naturally protect your bag from dirt and moisture if it is placed on the ground. When we last walked near Birger Jarlsgatan was tempting to sit Nathalie Schuterman visit.

The first vendor we met took at once a standoffish attitude, and asked immediately after the receipt of the bag. It had we not with us, we said, and emphasized that there was no need to complain about the bag itself, but just order another two knobs which can easily be screwed in place. The answer was that this was impossible without a receipt at the bag was purchased in this store.

The salesman called the "Complaint"-salesman. This lady was as repellent as the first and went on to say that the receipt was necessary to make sure the bag was real! Just like we would have come in this shop with a "fake" bag and the requested service on this ...! We encouraged her to spend one minute on the bag to secure the authenticity, but she would not, and just repeated that without proof, there was no store could do.

In another universe, parallel to the Nathalie Schuterman staff live, would first immediately have asked how she could help, maybe regretted the trouble with your purse and immediately noted the need to order two extra protective buds. Maybe she also noted the name and phone number so that the information can be given when the buds arrived shop, or perhaps would also address have been noted so that the buds would be sent to the customer's home...?

Our simple conclusion is that because we often visit other cities with at least as good shopping as the Nathalie Schuterman offers, we will the next time put the purchase there instead. It invites we at other customers who appreciate good service.

Avoid shopping on the Nathalie Schuterman ....!

A bit weird call, when we talk about Sweden's most exclusive multibrand store, mainly for women.

The shop is the premier of the country's most exclusive shopping street; Birger Jarlsgatan, and is addressed to an audience tha... Show full »

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Incredibly rude and haughty staff. Especially the older lady who work there do not seem to have any idea of what the service is. I went in and asked if a Chloé bag, because I was looking for a specific size and color. In addition to the haughty behaviour, I was also questioned and she claimed that I was mistaken about the name/size etc. After having done a little research, it turned out that I was right, but still no excuse. Incomprehensible for a deal on that level. So much better service abroad and would not wait for the next trip abroad to get what you want is online shopping a lot better and nicer, options!

Incredibly rude and haughty staff. Especially the older lady who work there do not seem to have any idea of what the service is. I went in and asked if a Chloé bag, because I was looking for a specific size and color. In addition to the haughty behaviour, I was also questioned and she claimed... Show full »

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One wonders if the staff there wants to sell something or if they just want to go home and fold. Incredibly unwelcome feeling every time you come into the store. For The third time this weekend I visited the shop and left just as quickly even though I wanted to shop due to the poor service.